Cancellation and Refund Policy

1. Subscription Cancellation

1.1 Monthly and Annual Plans

• Users may cancel their subscription at any time through their account settings.
• Cancellation will take effect at the end of the current billing cycle. No partial refunds are provided for unused portions of the subscription.

1.2 Free Trial Period

• Users may cancel their subscription during the free trial period without incurring any charges.
• If the subscription is not canceled before the trial ends, the user will be charged for the selected plan.

1.3 Promotional Subscriptions

• Subscriptions purchased during promotions or discounts are subject to the same cancellation terms. However, promotional amounts are non-refundable.

2. Refund Policy

2.1 Eligibility for Refunds

• Refunds are issued only in the following cases:
  • Technical issues preventing access to the platform for a prolonged period (72 hours or more).
  • Accidental duplicate charges for the same subscription period.

2.2 Non-Refundable Conditions

• No refunds are provided for:
  • Partially used subscription periods.
  • Content unavailability in certain regions due to licensing restrictions.
  • Dissatisfaction with content or changes to the platform’s library.

3. How to Request a Refund

• To request a refund, contact customer support within 7 days of the issue via email or the help section on the platform.
• Provide relevant details, including account information, transaction ID, and a brief description of the issue.
• Refunds will be processed within 7–10 business days upon approval.

4. Changes to the Policy

• The platform reserves the right to modify this Cancellation and Refund Policy at its discretion. Users will be notified of any significant changes via email or platform notifications.

Note: This policy applies to all users, irrespective of location, unless otherwise stated by local regulations.